FAQs

Your questions about IT services answered clearly and concisely.

What types of businesses do you usually work with?

We primarily serve small to mid-sized businesses in Auburn and the surrounding area. Most of our clients have between 5 and 100 employees and rely on us for dependable, long-term IT support.

Do you offer on-site as well as remote support?

Yes. Many issues can be resolved remotely, but when an in-person visit is needed, our Auburn-based technicians are available to come directly to your office.

How do you handle emergencies?

We prioritize urgent issues right away. Our technicians are available for same-day service when critical systems are down or immediate help is required.

Can you work alongside our existing IT staff?

Absolutely. We often co-manage IT environments, adding capacity where your team needs it most—whether that’s monitoring, maintenance, or project-based support.

What makes Extra Mile Tech different from larger IT providers?

We don’t outsource to call centers or push cookie-cutter solutions. You’ll work with the same local technicians who know your business and systems, so problems get solved quickly and reliably.

Trusted By Dozens of Auburn-Area Businesses

From small offices to 100-user firms, local companies count on Extra Mile Tech for responsive IT support that actually answers the phone and shows up fast.

The name says it all! They are responsive, friendly and courteous with excellent people skills! I would highly recommend them.

Tracy Bellerdine

Extra Mile is a great IT service and so easy to work with! They've provided VoIP telephone services for us as well as our computer needs

Sandra Sheridan

Extra Mile has provided IT services to our Agency for many years, and they have been wonderful to work with.

Sarah VanDoren

Extra Mile’s technical expertise and customer-centric approach make them a five-star choice for any business seeking reliable IT solutions.

John Sherman